Frequently asked questions - and our answers
How many products do you have?
More than 25,000 articles from over 300 manufacturers are mostly available at our logistics centre with a total storage area of 5,100 m².
Do you have a minimum order value?
Principally no. However, we have to charge a processing fee of 10.00 € for orders under 100.00 €. With an order value of 250.00 € or more we deliver your order free of charge (for deliveries within Germany)!
How fast is your delivery?
If we receive your order till 1 p.m., to 95% your parcel will be delivered the next day (excl. Saturdays)
Do you offer direct deliveries to my customers?
What are your costs for deliveries outside of Germany?
Do you offer pharmaceuticals?
You will find products in our online shop that are marked with the suffix Pharmaceutical. These are mainly skin and hand disinfectants. In order to buy these products you will need to give us an appropriate license.
I have a specific question regarding your products – who can I contact?
Our qualified medical product advisors are available for all your concerns.
What guarantees do you offer in terms of batch traceability?
As a responsible wholesaler for medical products and pharmaceuticals, we have implemented a qualified batch tracing system for the products we supply - even in the case of direct delivery to your customers. The effectiveness of this system is confirmed to us by the EN ISO 13485:2016 certificate issued by our Notified Body MEDCERT.
Do you have an ombudsman on the subject of the Whistleblower Protection Act and what is it anyway?
The European Whistleblowing Directive must be transposed into national law. This will be done through the Whistleblower Protection Act at the national level; among other things, § 12 HinSchG stipulates the obligation for companies with 50 or more employees to set up an internal or external office for whistleblowing. Our ombudsman (to be found under contact persons) guarantees absolute discretion and provides a secure channel for whistleblowers. He receives tips on violations of laws and guidelines, especially those in connection with allegations of corruption.
What are your redemption fees?
Our offers exclusively apply to commercial customers. For this reason the two-week period for the return of orders does not apply. The return of products is only possible in individual cases and with our prior consent. Pharmaceuticals are not returnable.
Why do some product have additional freight costs?
For some of our products (mostly bulky or difficult to pack items) either the manufacturer charges additional freight charges for shipping these goods or our colleagues in the warehouse have more work than usual in finding the best possible packaging of the goods and in finding the safest transport route. In order to ensure that these goods arrive in perfect condition, additional charges have unfortunately to be charged.